We’re so honored to have you!

As a part of the family, you have an important voice! Please share what brings you joy, your ideal workplace environment, what helps you to be more efficient, safe, and create amazing products. It is incredibly valuable to us that you are fulfilled with your work. We believe that workplace satisfaction is the foundation of creating a positive bakery for all to enjoy. Help us to help you thrive!

What is expected of me everyday?

It is our belief that no matter what your position is at the bakery, everyone is treated with the utmost kindness and respect. Every person, every interaction.

We believe that much of our success is due to our treatment towards one another, each and every vendor, customer, and community member that passes through our doors. We strive to be the best part of someone’s day, to engage with them and to connect people with their food and community. Be the reason someone smiles today!

We believe in great food and even better customer service.  

When someone walks in our door we want them to feel happy and appreciated.  It is everyone’s responsibility to make eye contact with customers, acknowledge their presence, and verbally engage with them.  It is important to us that our staff go the extra mile, which often means remembering individuals’ names, helping them out to their car, or asking about their family and recent adventures. 

This is a family business and we want it to feel like a comfortable and familial environment where people are safe and loved. 

Over the top guarantee. (Memorize this)

We are incredibly passionate about your experience at Fire Island.  If you are ever less than delighted with our products, customer service, or a special order, please let us know.  Whether it was minutes or years ago, give us the opportunity to make things right.  No proof or returns necessary.  We would like to make your day because that’s what makes ours.

Speak up. We love questions and improving!

If you ever have questions about your role at Fire Island, please ask! Our goal is to help you thrive. What do you love? What could use improving. You are our greatest asset for growth and solutions making. Welcome to the team.

We want to have a culture where management is approachable and seeking to improve. We need your help to grow. If you have concerns about anything at all please contact Rachel Pennington or Tyler Murphy. If there is a concern that you would rather bring forward anonymously, please do so here:

TRAINING

• Sensitivity (to be completed before day 1 on the job)

• Food Handlers Card (*due within 30 days of hire. Email certificate to fireislandbread@gmail.com and keep a photo copy onhand)

• Counter Passport (on the job checklist)

• Bakers Passport

JOB DESCRIPTIONS + RESPONSIBILITIES

INCENTIVE PROGRAM

(making this up as I go) We have a peer based incentive program where peers can nominate eachother for outstanding leadership. Each month the nominated individuals will be highlighted and 1 will be selected as an employee of the month and a cash bonus or paid day off. Make your nominations here:

STANDARD PROCEDURES